Shipping & Returns
How soon will my order ship?
Your order will be shipped out within 1-2 business days unless notified otherwise.
*HOLIDAY RETURN INFO: Orders placed between 11/27/2020 and 12/28/2020 can be returned by 1/11/2021*
Not the perfect match? If you need to make a return, it’s on us. Returns are free for all orders excluding final sale items. Returns can only be made within 14 days of receiving your order. Item(s) must be unworn and unwashed with all tags still intact in order to get your full refund. If found to be used when shipped back, you will not receive a refund and the item(s) will be sent back to you for keeps.
How can I make a return?
- Email email@example.com with your request to return item(s) from your order (please provide your order number in the email)
- After confirming your return eligibility, we will email you back and provide you with a pre-paid shipping label
- Place item(s) in the shipping box
- Tape the shipping label to the outside of the package
- Drop off your package at any USPS location
- We’ll refund you within seven to ten business days of us receiving your return package
How can I exchange an item?
Unfortunately we cannot process exchanges of items purchased at this time. If you would like to exchange, please email firstname.lastname@example.org to receive a pre-paid return label for the item(s) and then place a new order. You will receive a refund within seven to ten business days of us receiving your return package.
Domestic Customer Delivery Method(s):
All item(s) will be shipped using UPS
- UPS Ground: 1-5 business days depending on shipping destination (shipping will be free on orders $100+)
- UPS 2nd Day Air: 2 business days guarantee for an additional fee
- UPS Next Day Air: Next business day guarantee for an additional fee
AT THIS TIME WE ARE ONLY SHIPPING IN THE U.S. (excluding Hawaii, Alaska, and All U.S. territories) AND CANADA. However, in the future this is subject to change as our company grows.
All item(s) to Canada will be shipping using UPS Standard delivery (shipping will be free on order $150+)